Lesotho Revenue Authority Strengthens Leadership with WCO Aid

Lesotho Revenue Authority Strengthens Leadership with WCO Aid

The Lesotho Revenue Authority, during an executive team retreat, leveraged the World Customs Organization's Leadership and Management Development System to clarify strategic priorities and enhance team collaboration, achieving significant results. This case demonstrates how effective leadership development can significantly improve overall organizational effectiveness and offers valuable lessons for other organizations. The focus on strategic alignment and improved teamwork fostered a more cohesive and productive environment, ultimately contributing to the success of the LRA's strategic objectives.

12/30/2025 Customs Knowledge
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Maldives Customs Boosts Efficiency with Leadership Training

Maldives Customs Boosts Efficiency with Leadership Training

The Maldives Customs Service held an executive leadership management development retreat to implement the Mercator Implementation Plan, enhance teamwork and leadership, and optimize organizational development. The aim was to formulate a reliable strategic plan before World Customs Day, improve customs efficiency, and promote national economic development. The retreat focused on strengthening leadership skills and fostering collaboration to effectively execute strategic initiatives and contribute to the overall growth and prosperity of the Maldives.

01/05/2026 Customs Knowledge
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WCO Releases Spanish GEOAT to Boost Latin American Customs Modernization

WCO Releases Spanish GEOAT to Boost Latin American Customs Modernization

The World Customs Organization (WCO) has released a Spanish version of the Gender Equality Organizational Assessment Tool (GEOAT) to assist Spanish-speaking customs administrations in evaluating their gender equality policies, identifying gaps, and implementing reforms. The tool covers core principles such as employment, work-life balance, and governance, emphasizing the importance of cross-cutting policies. It aims to support customs modernization in Latin America and promote trade facilitation by fostering a more inclusive and equitable environment within customs organizations.

01/05/2026 Customs Knowledge
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Uzbekistan Unveils Major Customs Reform to Boost Trade

Uzbekistan Unveils Major Customs Reform to Boost Trade

Uzbekistan launched the second phase of the Global Trade Facilitation Program (GTFP), aiming to enhance customs capabilities, optimize trade processes, reduce trade costs, and promote cross-border trade development. The project will focus on organizational development and trade facilitation, leveraging WCO capacity-building tools to upgrade Uzbekistan's customs system, injecting new momentum into economic growth. This initiative seeks to streamline procedures, improve efficiency, and ultimately contribute to a more competitive and integrated trading environment for Uzbekistan.

01/05/2026 Customs Knowledge
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Europe Customs Chiefs Prioritize Digitalization to Boost Trade Compliance

Europe Customs Chiefs Prioritize Digitalization to Boost Trade Compliance

The 2019 WCO European Regional Heads of Customs Conference focused on topics such as regional transit system compatibility, performance measurement, e-commerce, and the WCO Strategic Plan. The meeting emphasized the importance of integrity and digital transformation, and also addressed the appointment of the new Head of the ROCB in Baku. The conference aimed to enhance the effectiveness of European customs administrations and promote regional trade development. The Russian Federal Customs Service was highly commended for its organizational work.

01/05/2026 Customs Knowledge
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Uruguay Customs Advances Reform with WCO Leadership Program

Uruguay Customs Advances Reform with WCO Leadership Program

The World Customs Organization (WCO) conducted a leadership and management development workshop for mid-to-senior level managers of Uruguay Customs, supporting its organizational change efforts. The workshop covered core topics such as self-awareness, communication and motivation, delegation and coaching, and change management. It aimed to enhance the leadership and management skills of participants, driving the modernization of Uruguay Customs. Participants and senior management highly praised the WCO program, recognizing its significant value in global customs capacity building.

12/30/2025 Customs Knowledge
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Aidriven Procurement Transforms Business Strategies

Aidriven Procurement Transforms Business Strategies

Adopting AI in procurement is not merely a technical issue but a cultural transformation. This article highlights the importance of corporate culture, clear objectives, data quality, and agile iteration in AI procurement transformation. It emphasizes a human-centric approach, viewing AI as an assistive tool rather than a replacement, to realize the true value of procurement. Successfully integrating AI requires aligning organizational values, ensuring data integrity, and embracing iterative development to adapt to evolving needs and maximize the benefits of AI-driven procurement.

11/03/2025 Logistics Industry Insights
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Colombia Tax Authority Bolsters Leadership with WCO Training

Colombia Tax Authority Bolsters Leadership with WCO Training

The World Customs Organization (WCO) successfully held its first virtual Leadership and Management Development (LMD) program at the request of the Colombian National Tax and Customs Directorate (DIAN). The program, which included modules on crisis management, effectively enhanced the leadership, teamwork, and organizational strategic capabilities of DIAN executives. The Director of DIAN highly praised the program and expressed anticipation for future collaboration. This initiative demonstrates the WCO's commitment to supporting its members in developing strong leadership within their customs administrations.

12/30/2025 Customs Knowledge
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Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
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WCO Introduces Online Leadership Program for Customs Officials

WCO Introduces Online Leadership Program for Customs Officials

The World Customs Organization (WCO) has launched an online Customs Leadership course aimed at enhancing the leadership capabilities of senior management personnel. This initiative seeks to empower customs leaders with the skills and knowledge necessary to drive organizational effectiveness and efficiency. By providing accessible and engaging online learning resources, the WCO aims to foster a new generation of dynamic and strategic customs leaders who can effectively navigate the challenges of the 21st century and contribute to the sustainable development of their organizations.

01/05/2026 Customs Knowledge
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